Principal Experience Designer
Summary
As part of Verizon’s Experience Design team, you’ll have the chance to impact one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience.
Responsibilities
- Actively exploring user context, and engaging in target user activities when possible.
- Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.
- Staying updated on Verizon's business, strategy, and organizational structure.
- Effectively designing solutions within Verizon's business context and revenue model.
- Working within Verizon's front-end and back-end technology constraints and capabilities.
- Communicating the current project plan, goals, and expected outcomes.
- Presenting work and engaging in constructive dialogue with stakeholders to understand the context of tasks and ensure strong design rationale.
- Articulating user, business, and/or technical reasoning for detailed design decisions in critiques or presentations.
- Providing mentorship in areas of expertise and ramp up new team members, with a focus on craft and process.
- Identifying project needs and engaging stakeholders in conversation to fully understand needs.
- Understanding the motivations and drivers of partners and stakeholders.
- Leading a cross-disciplinary team including agency partners in problem-solving through the facilitation of design activities combined with hands-on work while planning an overall approach in partnership with leaders.
- Establishing best practices and ensure the use of shared tools and systems to shape design solutions.
- Building an understanding of related tools and software impacting end-product (i.e., CMS, sales tools, etc.)
- Actively identifying, escalating, and helping remove impediments keeping your team from being productive.
- Making partners stronger by teaching design-led processes and best practices.
- Seeking opportunities to contribute thought leadership to the broader design community.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Six or more years of relevant work experience.
- Experience with Agile software delivery environments.
- Experience with common design software (Figma, Adobe, etc.).
- Willingness to travel up to approximately 25% of the time.
- Even better if you have one or more of the following: Bachelor’s or Master’s degree in Design.
- Portfolio of professional work.
- Experience with Communication design.
- Contributed to multiple design programs or shipped products with a large user base.
- Contributed to overall product success.
- Experience with Fortune 500 organizational environments.
About Verison
Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
Benefits include:
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
